Practice With Your Worst Customers
Master difficult conversations before they happen. Pick a nightmare customer, handle the call, get instant feedback.
Start Free PracticeChoose Your Challenge
3 realistic customer scenarios. Unlimited practice. Real-time AI feedback.
Intermediate
ALEX TORRES
The Angry Customer
"I've been waiting 3 weeks! This is unacceptable and I want answers NOW!"
Emotionally charged, feels wronged, needs de-escalation before you can solve anything.
Skills tested:
- • De-escalation
- • Empathy
- • Staying calm
3-5 min3 scenarios available
Advanced
MARCUS THE SCAMMER
The Manipulation Expert
"I know my rights. Your colleague already promised me a full refund. Check your notes."
Uses every trick in the book - lies, threats, fake promises from "other agents."
Skills tested:
- • Policy enforcement
- • Spotting manipulation
- • Staying firm
3-5 min4 scenarios available
Beginner
TOM RICHARDSON
The Confused Customer
"I clicked the thing but it's not working. The screen is doing something weird now."
Elderly, not tech-savvy, needs patience and clear step-by-step guidance without jargon.
Skills tested:
- • Patience
- • Clear communication
- • Avoiding jargon
3-5 min3 scenarios available
How It Works
1. PICK
Choose a difficult customer type
2. PRACTICE
Handle a live AI customer call
3. IMPROVE
Get instant feedback on your performance
Built For Customer Service Teams
Call centers onboarding new agents
E-commerce support teams
SaaS customer success teams
Anyone who talks to customers